Shipping & Delivery
SHIPPING POLICY
SHIPPING:
All orders within Australia will be shipped via Australia Post.
For Standard shipping please allow between 3-5 business days for your parcel to arrive. If it has not arrived within this time-frame please contact us so that we can track your parcel.
Delays may be experienced over public holidays and long weekends.
FREE EXPRESS SHIPPING for orders over $150.
$15 Express Post for orders under $150
We process orders Monday through to Friday, excluding major Australian holidays. Orders placed on Saturday and Sunday will begin processing the following Monday.
International shipping to all other countries will be charged as per the Australia post shipping calculator.
All orders are sent with tracking.
International orders may take between 2-3 weeks to arrive depending on where you are located. If your order has not arrived after 2 weeks, please check your tracking information before contacting our customer service team.
Delivery timeframe estimation according to DHL ecommerce.
NZ 7-10 working days
UK, Ireland, Finland, Germany, USA 12-14 working days.
If your country is not listed above and you would like an estimation of how long your order could take, please feel free to email us and we would be happy to look up your country/location.
Please note: LUXE DOLL BEAUTY is not responsible for any international customs fees that may occur.
Please note: LUXE DOLL BEAUTY is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.